How I ProtectYour Privacy

Introduction

This Privacy Policy explains how DmMate ("I", "me", or "my") collects, uses, and protects your personal information when you use my AI-powered social media automation service. As a solo developer, I am committed to protecting your privacy while providing effective social media automation tools.

About the Developer

DmMate is developed and operated by an independent solo developer. I take your privacy seriously and have created this policy to be transparent about how I handle your data. While I may not have the resources of a large company, I am committed to following best practices for data protection and security.

Information We Collect

I collect information that you provide directly when you:

• Create an account or sign up for my service
• Connect your social media accounts through secure OAuth
• Use the AI-powered features and automation tools
• Contact me for support or assistance
• Subscribe to updates about the service

This information may include your name, email address, billing information, and social media account access (through secure OAuth). I never store your social media passwords.

Meta Platform Data Collection

When you connect your Instagram Business account and Facebook Pages to DmMate, I access specific data through Meta's APIs with your permission. Here's exactly what data I collect and why:

• **Instagram Basic Information**: Profile data to identify your account and display relevant information in the dashboard
• **Instagram Comments**: Comments on your posts and comments where you're mentioned, to provide automated responses
• **Facebook Page Information**: Basic information about Pages you manage to connect them with your Instagram Business account
• **Page Engagement Data**: Likes, comments, and other engagement metrics to provide analytics and improve AI responses
• **User Content on Pages**: Content posted by users on your Pages to understand context for better AI responses
• **Page Metadata**: Basic Page information needed for service integration
• **Business Assets**: Information about your business accounts to properly connect your Instagram Business account with your Facebook Page

I only request and use the minimum permissions necessary to provide the automated comment response service. All data is processed in accordance with Meta's Platform Terms.

How I Use Your Information

I use the information I collect to:

• Provide and maintain the DmMate service
• Process transactions and send related information
• Connect to your social media accounts (with your permission)
• Train and improve the AI algorithms (using anonymized data only)
• Send important notices and updates about the service
• Respond to your comments and questions
• Monitor usage patterns to improve the service
• Detect and address technical issues

How I Use Meta Platform Data

Data accessed through Meta platforms (Instagram and Facebook) is used specifically for:

• **Automated Comment Responses**: Processing comments to generate appropriate AI responses
• **Analytics**: Analyzing engagement patterns to improve response quality (using aggregated data)
• **Account Management**: Ensuring proper connection between your Instagram Business account and Facebook Page
• **Service Functionality**: Enabling core features of the DmMate service
• **Service Improvement**: Using anonymized, aggregated data to improve the AI models and service quality

• Selling to third parties
• Building advertising profiles
• Contacting your followers directly
• Posting content without your approval
• Any purpose beyond providing the DmMate service

I do NOT use your Meta platform data for:

Data Retention & Deletion

I retain your data only as long as necessary to provide the service or as required by law. Specifically:

• Account information is retained while your account is active
• Comment data is stored for 30 days to provide context for AI responses
• Analytics data is retained in aggregated form for up to 90 days
• Payment information is stored securely by my payment processor
• Logs and technical data are retained for 14 days for troubleshooting

You can request deletion of your data at any time by contacting me. When you delete your account, I will remove all your personal data within 30 days, except where I'm legally required to retain certain information.

Data Security

I implement appropriate security measures to protect your personal information. These include:

• Secure HTTPS connections for all data transfers
• Encryption of sensitive data at rest
• Regular security updates and patches
• Limited access controls to your data
• Secure authentication methods

While I work hard to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. I cannot guarantee absolute security but am committed to implementing reasonable security practices.

Cookies and Analytics

I use cookies and similar tracking technologies to enhance your experience with the platform. These technologies help me understand how you interact with the service, allowing me to provide better recommendations and automation. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Third-Party Services

The service integrates with third-party platforms and services including:

• Meta platforms (Instagram and Facebook)
• Payment processors
• Cloud hosting providers
• Analytics services

I have no control over and assume no responsibility for the privacy policies of these third-party services. I strongly advise you to review the privacy policy of every service you connect to the platform.

Legal Basis for Processing

I process your personal data on the following legal bases:

• **Contract**: Processing necessary to provide the service you've signed up for
• **Consent**: Processing based on specific consent you've provided (e.g., connecting social media accounts)
• **Legitimate Interests**: Processing necessary for my legitimate interests in providing and improving the service
• **Legal Obligation**: Processing necessary to comply with legal requirements

You can withdraw consent at any time by disconnecting your social media accounts or contacting me.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

To exercise any of these rights, please contact me at info.dmmate@gmail.com I will respond to your request within 30 days.

International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have different data protection laws. I take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy regardless of location.

Children's Privacy

The Service is not intended for individuals under the age of 16. I do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided me with personal information, please contact me so I can take appropriate action.

Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in the service or legal requirements. I will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Me

If you have any questions about this Privacy Policy or my data practices, please contact me at: